New SSA Fax Numbers/COVID Processing

Happy Wednesday, SOAR Superstars! COVID continues to cause delays and disruption for SOAR processing but SSA and DDS are stepping in to help expedite processes. SSA and DDS are still closed to the public but both agencies are processing cases remotely. As a result you may notice delays in communication with DDS analysts, as many of them are only in the office once a week and are returning calls during that time.

Consultative Exams

DDS Consultative Exams (CE's) are still postponed until further notice. Please let your client's know that this will result in case processing delays for individuals who need additional supportive medical evidence for their claim. You can bypass this wait by (1) obtaining alternative evaluation through CSB's, private providers, or utilizing recent hospital/crisis records. The only exception to this CE delay is for individuals who need an updated Mental Status Exam (MSE). DDS will let you know if your claimant falls into this category by sending you a request for video medical evaluation.

Updated SSA Fax Numbers

As many of you know, SSA switched to a new fax process to assist their workers in continuing to process claims while their analysts are working remotely. I will provide the updated contact information below. Please ensure that you have updated the fax numbers and are using these new fax lines to send requests for case information (SSA-3288/Consent Forms) and case information, when requested. Failure to do so will result in timely delays for your cases. I have attached the updated Consent for Release of Information form, to be faxed in conjunction with the SSA-3288, when requesting case information. Please make sure you save and update your files with this new form. Below are the updated fax numbers for your Regional Reps, as well as for your Local Offices.

SSA Regional Representatives

Jackie Wisegarber - Fax: 833-912-2326

Lizna Odhwani - Fax: 833-912-2330

Millie Rothwell - Fax: 202-488-9231 (Please email Millie before faxing with name/SSN)

Northern Virginia Area

Manassas: 833-612-0144

Culpepper: 833-912-2316

Winchester: 833-950-2296

Alexandria: 833-950-2294

Fairfax: 833-950-2606

Central Virginia

Richmond Downtown: 833-912-2326

Eastern Virginia

Norfolk: 833-912-2330

Virginia Beach: 833-912-2318

Southern Virginia Martinsville: 833-912-2312

We expect to continue to see delays in processing through July. It is incredibly important that you ensure you have updated and are using the correct contact information for to request information from your Regional Representatives and Local Offices. The process of submitting claims by mail or SSA Local Office drop boxes will continue until further notice. Please reach out to me or your SSA Regional Representative with any questions.

Thank you for the work you are continuing to do to serve our clients. We know that COVID disproportionately impacts individuals who are homeless and that has an impact on you and the services you are providing. Please know we understand the difficulties that come with COVID and are incredibly grateful for the work that each of you are doing every day to continue to care for and serve your clients.

SOAR Consent for Release of Information UPDATED (2).doc

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